Frequently Asked Questions
Find Your Fit: Compare Nushape Wraps, Mats, Pods & Targeted Devices
What is the difference between the Nushape LipoWrap and the Nushape Therapy Wrap?
The Nushape LipoWrap uses precise 635nm and 660nm wavelengths clinically proven to drain fat cells, shrink targeted areas, and smooth cellulite for body contouring. The Nushape Therapy Wrap is optimized primarily for rapid tissue repair, collagen synthesis, surface skin rejuvenation, and deep joint recovery using deep-penetrating 850nm near-infrared light.
Should I choose the Nushape LipoMat™ or the Nushape Therapy Mat?
The Nushape LipoMat™ takes a slimming-first approach to accelerate fat metabolism, targeted body sculpting, and lymphatic drainage alongside full-body wellness. The standard Nushape Therapy Mat focuses heavily on general cellular repair, overall energy production, systemic inflammation relief, and full-body muscle recovery.
What does the Nushape Body Pod do?
The Nushape Body Pod is a full-body immersive pod design featuring triple-chip 635nm, 650nm, and 850nm LED technology. It adds pulsed frequency options (10Hz & 40Hz) for targeted neural, metabolic, and deep tissue outcomes that standard wearable wraps do not offer.
What is the Nushape Mini Red Light Therapy Device used for?
The Nushape Mini Red Light Therapy Device features the exact same high-powered red light technology as our larger wraps, but is scaled down to wrap perfectly around small joints (elbows, wrists, knees, ankles) or to treat the face for targeted anti-aging and spot therapy.
Can I use the Nushape LipoWrap or Nushape LipoMat™ for deep tissue pain relief, or do I need a separate therapy device?
While the Nushape LipoWrap and Nushape LipoMat™ are specially engineered with 635nm wavelengths to target fat cell drainage and body sculpting, the infrared heat and red light exposure still offer fantastic secondary benefits for surface circulation, skin tone, and minor muscle relaxation. However, if your primary goal is targeting deep joint pain, chronic inflammation, or heavy sports recovery, our standard Nushape Therapy Wrap or Nushape Therapy Mat is recommended due to its deep-penetrating 850nm near-infrared light spectrum.
How does the Nushape Knee Wrap relieve joint pain, and can it be used on other body parts?
The Nushape Knee Wrap delivers targeted 660nm red light and 850nm near-infrared light directly to deep joint tissue to reduce inflammation, boost circulation, and stimulate ATP energy production for faster cellular repair. While engineered specifically for knee joint relief, stiffness, and mobility, its lightweight, flexible design makes it versatile enough to be used on elbows, ankles, wrists, or anywhere you need targeted, cord-free light therapy.
How does the Nushape LED Glove help with hand pain and anti-aging at the same time?
The Nushape LED Glove features 160 therapeutic-grade LEDs powered by dual wavelengths: 660nm red light and 850nm near-infrared light. The deep-penetrating 850nm near-infrared light reaches deep into the joints and tissues of the hands and wrists to boost circulation, ease carpal tunnel or arthritis pain, and reduce inflammation. Simultaneously, the 660nm red light targets the surface layers of the skin to stimulate natural collagen production, smoothing fine lines, fading dark spots, and restoring a youthful, firm appearance to your hands in just 20 minutes per session.
Can I use the Nushape Laser Cap alongside other hair loss treatments or serums?
Yes! The Nushape Laser Cap is non-invasive and drug-free, making it completely safe to combine with topical serums (such as Minoxidil or growth peptides), scalp oils, or oral hair supplements. For optimal light penetration, ensure your hair and scalp are clean and free of heavy, opaque styling products or dry shampoos prior to starting your session.
How do I decide between buying a targeted wearable wrap versus a full-body light therapy mat or pod?
Choose a targeted wrap (like the Nushape LipoWrap or Nushape Knee Wrap) if you want focused, portable, or on-the-go treatment for specific trouble spots, joints, or abdominal slimming. If you are looking for comprehensive, full-body metabolic health, systemic inflammation reduction, rapid athletic recovery, or a complete spa-like relaxation experience at home, a full-body system like the Nushape Therapy Mat, Nushape LipoMat™, or Nushape Body Pod will deliver maximum coverage and time efficiency. Learn more on our Nushape return policy page for risk-free trial details.
Can I alternate between using a Lipo device and a Therapy device in the same day?
Yes! Because red and near-infrared light therapies are non-invasive and work on different cellular pathways, you can safely use your Nushape LipoWrap or Nushape LipoMat™ for body sculpting and fat loss in the morning, and use a Nushape Therapy Wrap or Nushape Therapy Mat later in the day to soothe sore muscles, relieve joint pain, or promote deep relaxation. Just be sure to listen to your body and avoid over-saturating a single targeted area.
Are Nushape wraps and mats flexible enough to wrap around different parts of the body?
Absolutely. All Nushape wraps and mats are crafted from soft, flexible, medical-grade neoprene designed to contour comfortably to your body's natural curves. Whether you want to wrap the Nushape LipoWrap around your waist, drape the Nushape Therapy Wrap over your shoulders and lower back, or lay flat on the Nushape Therapy Mat, the flexible LED placement ensures consistent, close-contact light delivery directly to your skin.
How does at-home red light therapy for weight loss compare to professional spa sessions?
Our portable red light therapy devices deliver the same professional-grade 635nm and 660nm wavelengths used in medical spas for body sculpting and fat loss. While spa beds cover the entire body simultaneously, using a Nushape LipoWrap or Nushape LipoMat™ at home offers identical localized results for fat cell drainage, cellulite reduction, and skin tightening at a fraction of the price—with the convenience of unlimited, on-demand sessions without per-visit costs. Check our Nushape shipping terms for delivery timelines.
Which red light therapy device is best for targeted joint recovery vs. full-body wellness?
For localized joint pain, arthritis relief, or spot-treating areas like the knees, elbows, hands, or head, targeted wearables like the Nushape Knee Wrap, Nushape LED Glove, or Nushape Laser Cap offer concentrated, hands-free treatment. If you are looking for total-body inflammation relief, full-body metabolic boost, or system-wide athletic recovery, full-body options like the Nushape Therapy Mat or Nushape Body Pod provide complete 360-degree coverage in a single session. Contact Nushape Customer Support for custom product recommendations.
Can I combine different Nushape red light therapy devices in a single daily routine?
Yes, combining targeted red light therapy devices is completely safe and encouraged for comprehensive wellness. For example, you can use the Nushape Laser Cap or Nushape LED Glove while relaxing on the Nushape Therapy Mat, or pair the Nushape LipoWrap with topical accelerators for enhanced body contouring. Because photobiomodulation is non-thermal and non-invasive, stacking treatments helps maximize your time while addressing multiple health and beauty goals simultaneously. View the full Nushape Product Catalog to build your custom setup.
Face, Neck, & Sauna Collection
What wavelengths are used in the Nushape Red Light Therapy Mask?
The silicone face mask features 264 LEDs emitting four distinct wavelengths: 415nm (blue light for acne-prone skin), 633nm & 660nm (red light for firmness and lines), and 830nm (near-infrared light).
How does the Nushape Neck Piece work?
The Nushape Neck Piece is a revolutionary, standalone flexible LED neck mask designed to target the delicate neck and décolleté areas to smooth out fine lines, boost collagen, and improve tech-neck wrinkles.
Does the Nushape Sauna Wrap use Red Light?
No. The Nushape NIR Sauna Wrap uses zero-EMF Far-Infrared (FIR) thermal technology. Instead of treating the skin surface with light, it heats the body from the inside out to induce a heavy sweat for deep heavy-metal detox, metabolic burn, and relaxation.
How does the Nushape Red Light Therapy Mask help treat acne and anti-aging at the same time?
The mask combines 415nm blue light with 633nm/660nm red light and 830nm near-infrared light. While the blue light targets and eliminates acne-causing bacteria on the skin's surface, the red and near-infrared wavelengths penetrate deeper layers to boost collagen production, fade hyperpigmentation, and smooth fine lines simultaneously.
Can I use the Nushape Sauna Wrap and Red Light Therapy Mask together for an at-home spa treatment?
Yes! Combining the Nushape NIR Sauna Wrap with your Nushape Red Light Therapy Mask creates a powerful dual treatment. The Far-Infrared (FIR) thermal heat in the Sauna Wrap stimulates deep lymphatic drainage, heavy-metal detox, and calorie burn, while the face mask simultaneously targets collagen synthesis and skin rejuvenation.
How often should I use the Nushape Red Light Therapy Mask and Neck Piece for best anti-aging results?
For optimal results, use the Nushape Red Light Therapy Mask and Nushape Neck Piece 3 to 5 times per week for 10 to 20 minutes per session on clean, dry skin. Consistent use over 4 to 6 weeks helps maximize collagen and elastin production, noticeably smoothing fine lines, improving firm texture, and fading hyperpigmentation.
Can I use my regular serums or moisturizers before using the Face Mask or Neck Piece?
It is best to use your LED face mask and neck piece on clean, bare skin or paired specifically with light-enhancing formulas like the Enlumine Treatment Mist or Enlumine Ultimate Photon Elixir. Heavy, opaque creams, thick oils, or SPF products should be applied after your light session, as they can block light penetration and reduce the efficacy of the wavelengths.
Skincare & Optimization Topicals
What is the Enlumine Treatment Mist?
The Enlumine Treatment Mist is a specialized prep spray containing green tea extract. Green tea has been clinically shown to accelerate red light therapy results up to 10x faster. It also contains Hyaluronic Acid, Matrixyl 3000™, and MSM to deeply hydrate and firm the skin.
When should I apply the Enlumine Ultimate Photon Elixir?
The Enlumine Ultimate Photon Elixir is applied to clean skin right before turning on your Nushape Red Light Therapy Mask or Nushape Neck Piece to maximize light absorption and boost your skin's clarity and radiance.
What is the purpose of the Nushape Body Brush?
The Nushape Body Brush is used for dry brushing before a Nushape LipoWrap or Nushape NIR Sauna Wrap session. This manual exfoliation triggers lymphatic drainage to speed up the removal of released fat and waste.
How do I use the Enlumine Sculpting Accelerator with my Nushape red light devices?
Apply a layer of the Enlumine Sculpting Accelerator lotion to clean, dry skin on your target area immediately before your red light therapy session. For maximum absorption and firmness, you can cover the area with a form-fitting cloth or wrap, place your Nushape LipoWrap, Nushape LipoMat™, or Nushape Body Pod over it, and complete your session. Afterwards, simply massage any remaining cream directly into your skin to let the botanical ingredients, DMAE, and mineral complex continue hydrating and tightening.
Can I use Enlumine Ageless Cream around my eyes?
Yes! The Enlumine Ageless Cream formula features Regu-age, a bioactive compound specifically designed to reduce under-eye puffiness and dark circles while remaining gentle on delicate skin.
How often should I apply the Ageless Cream?
For optimal results, apply a small amount of Enlumine Ageless Cream to clean, dry skin on the face and neck twice daily (morning and evening), or directly before your facial red light therapy sessions.
Why is Green Tea Extract a key ingredient in Enlumine topicals for red light therapy?
Green Tea Extract contains potent polyphenols (EGCG) that act as natural photosensitizers and antioxidants. When combined with red light exposure, Green Tea Extract helps accelerate cellular turnover and collagen production while protecting against oxidative stress—boosting your overall skin rejuvenation results up to 10 times faster than red light therapy alone.
PEMF (Pulsed Electromagnetic Field) Technology
How does Nushape's PEMF technology work?
Every cell in your body operates on a tiny electrical charge. Nushape's PEMF devices send gentle, biocompatible electromagnetic pulses that work at a cellular level to recharge depleted cell membranes—essentially plugging a low biological battery back in. This triggers deep physical recovery, nervous system regulation, and chronic pain relief.
How does red light therapy help with brain fog, focus, and memory?
Transcranial photobiomodulation (brain red light therapy) delivers near-infrared wavelengths (like 810nm) through the skull directly to brain tissue. This increases cerebral blood flow, reduces neuroinflammation, and boosts ATP (cellular energy) production within neurons, helping improve focus, mental clarity, and memory retention.
What are Alpha (10Hz) and Gamma (40Hz) brainwave rhythms?
-
10Hz (Alpha Rhythm): Promotes a state of calm focus, mindfulness, and reduced stress or anxiety symptoms.
-
40Hz (Gamma Rhythm): Associated with peak cognitive processing, memory consolidation, and mitochondrial energy production, helping to clear brain fog and sharpen mental acuity.
Can Pulsed Electromagnetic Field (PEMF) therapy be used alongside Red Light Therapy?
Yes! Combining PEMF with red light therapy (as in the NeuroPulse PRO) creates a synergistic effect: PEMF helps charge cellular voltage and improve cell membrane function, allowing near-infrared light to penetrate deeper and stimulate cellular energy more effectively.
What is the difference between the Infrared PEMF Mat and the Cellf Multi-Therapy Mat?
The Nushape Infrared PEMF Mat combines a standard calibrated PEMF frequency loop (1-50Hz) with far-infrared thermal heat and multi-layer crystal infusion for grounding and deep relaxation. The premium Nushape Cellf Multi-Therapy PEMF Mat is the brand's heavy-hitting benchmark. It utilizes a high-density, 25-coil architecture delivering uniform, head-to-toe magnetic coverage exceeding 850 Gauss overall, eliminating localized dead zones found in cheaper, low-coil systems.
What makes the Therapy Wrap Pulse different from a standard red light wrap?
The Nushape Therapy Wrap Pulse is a mat-grade wearable. Instead of watering down the technology for a flexible belt, Nushape engineered 10 full-sized PEMF coils directly into the treatment panel. It lets you wrap heavy-duty magnetic therapy around a shoulder, knee, or lower back alongside red light and far-infrared heat.
What frequency does the Therapy Wrap Pulse use?
Each of the ten integrated coils in the Nushape Therapy Wrap Pulse fires a clean square-wave pulse tuned exactly to 7.83 Hz—the Earth's electromagnetic heartbeat, known as the Schumann Resonance.
What does the NeuroPulse PRO do for the brain?
The Nushape NeuroPulse PRO is a transcranial biohacking headband. It combines red/near-infrared photobiomodulation with adjustable PEMF to actively synchronize brainwaves. It features distinct programs designed to ease mental fatigue, enhance cognitive focus (using 10Hz to 50Hz), and regulate sleep-wake cycles.
What should I wear during a PEMF session, and will it hurt?
No, it does not hurt; PEMF is entirely non-invasive and natural. You should wear comfortable, everyday clothing. While some users feel a gentle warming sensation where they have deep inflammation, or minor tingles, most feel nothing but profound physical relaxation and often fall asleep.
Device Comparisons: At-Home vs. In-Clinic & Competing Technologies
How does at-home red light therapy compare to in-office medical spa treatments?
Nushape devices utilize the exact same medical-grade wavelengths (635nm, 660nm, and 850nm) and power densities found in high-end medical spas and clinical settings. The main difference is convenience and long-term value: while in-clinic sessions require travel, scheduling, and per-visit appointment fees that add up to thousands of dollars, owning a Nushape LipoWrap or Nushape Therapy Mat allows you to perform unlimited, on-demand treatments at home with zero ongoing maintenance costs. Review our Nushape shipping terms to get started.
What is the difference between Red Light Therapy, Laser Lipo, and Ultrasound Cavitation?
Ultrasound cavitation uses sound waves to break down fat cells, and laser lipo uses direct laser heat, both of which can cause temporary discomfort or skin irritation. In contrast, Nushape red light therapy devices use non-invasive LED photobiomodulation and gentle infrared heat to temporarily alter fat cell membrane permeability without destroying tissue or causing pain. This allows fat cell contents to drain naturally via the lymphatic system while simultaneously boosting collagen and tightening the surrounding skin.
Is Red Light Therapy safer than Cryolipolysis (Fat Freezing)?
Yes. Cryolipolysis freezes and kills fat cells beneath the skin, which can sometimes lead to localized numbness, bruising, or rare complications like paradoxical adipose hyperplasia (PAH). Nushape red light therapy is completely non-thermal and non-destructive. Rather than killing fat cells, it safely shrinks them to a fraction of their size while keeping the surrounding tissue healthy, making it a zero-downtime, non-invasive alternative for body sculpting. Learn more on our Nushape user safety guide.
How do Nushape targeted wraps compare to full-body red light panels?
While red light panels project light across a room, a large percentage of energy is lost in the air before reaching your body. Targeted wearables like the Nushape LipoWrap, Nushape Knee Wrap, and Nushape LED Glove rest directly against the skin. Direct contact ensures maximum energy density, deeper wavelength penetration into joint and fat tissue, and freedom of movement so you can relax, work, or move around during your 20-minute session. Explore options in the Nushape Wearable Catalog.
Why choose a flexible LED device over rigid hard-shell light therapy devices?
Rigid devices are fixed in shape, which creates uneven distance and inconsistent light exposure across contoured areas of the body like the waist, knees, or shoulders. Flexible neoprene devices—such as the Nushape Therapy Wrap and Nushape Knee Wrap—contour tightly to your body's natural curves. This guarantees consistent, high-power light delivery directly to the targeted treatment area for faster, more effective results. Contact Nushape Customer Support if you need help choosing the best design for your needs.
Usage, Protocols & Safety
Do I have to follow a diet or exercise routine?
While strict diet changes are not required, optimal results occur when maintaining high water intake, reducing caloric intake, and staying active to help burn off released fatty acids. Important: Avoid alcohol for 24 hours before and after sessions, as the liver will prioritize processing alcohol over clearing released fat.
What areas of the body can be treated?
Our wraps and mats can be applied to the abdomen, waist, thighs, hips, buttocks, upper arms, back, and shoulders. For full-body treatments or specific areas, specialized options like our Nushape Body Pod, Nushape LED Glove, and Nushape Light Therapy Headband are available.
How do I adjust the settings on my device?
Settings are adjusted via the attached controller or battery pack. Press and hold the power button for 3 to 5 seconds to power the unit on/off, and use the toggle buttons to select your desired intensity or timer settings.
When treating my face or head, will the light damage my eyes?
Red light therapy is safe for general exposure, but we recommend using the provided protective eyewear/goggles or keeping your eyes closed during direct facial treatments for maximum comfort.
Can I wear clothing during my red light therapy session?
For maximum light absorption, red and near-infrared wavelengths should be applied directly to bare, clean skin. Thin, lightweight, non-reflective cotton clothing can be worn if necessary, but heavy fabrics, dark materials, or compression garments will block light penetration and reduce treatment efficacy.
Why is hydration so important before and after red light therapy sessions?
Red light therapy stimulates cellular energy (ATP) and triggers fat cells to release fatty acids and toxins into the lymphatic system. Drinking plenty of water before and after every session helps flush out these released lipids and cellular waste products, preventing sluggish lymphatic drainage and maximizing body sculpting results.
How do I safely plug in and charge my battery pack or controller?
Always use the charging cable and wall adapter provided with your Nushape device. Fully charge the battery pack before your first use. To prevent damage to internal wiring or ports, ensure connections are firm before pressing and holding the power button for 3 to 5 seconds to turn the unit on, and never pull or strain the power cords while operating the device.
Questions About Nushape as a Company
Is Nushape a US company?
Yes, Nushape was founded in Santa Barbara, CA.
Was Nushape the first company to develop wearable light therapy devices?
Yes, Nushape is widely considered the pioneer of flexible, wearable red light therapy. While the broader scientific history of red light therapy spans more than a century—evolving from Nobel Prize-winning light research in 1903 to NASA’s famous LED healing experiments in the 1990s—at-home devices were initially restricted to large, flat panels. In 2015, Nushape founder Jessica Charles sought to bring the power of expensive, clinical-grade "LED Lipo" slimming machines directly to everyday consumers. Rather than using a giant machine or a stationary wall panel, she engineered a flexible circuit design wrapped in soft neoprene. Officially hitting the market with the original Nushape LipoWrap in 2016, Nushape became the first brand to commercialize a soft, wearable belt that applied clinical-strength wavelengths directly against bare skin—establishing the entire "wearable" category of photobiomodulation that many other wellness brands have since replicated.
How easy is it to reach Nushape Customer Service?
Reaching Nushape customer service is straightforward and user-friendly, as the company structures its support around digital messaging channels rather than a traditional live call center. Overall, customers praise their support team as prompt, knowledgeable, and courteous. Here are the ways you can reach them and what to expect:
-
Email Support: You can contact their primary help desk directly at hello@nushape.com. They typically respond to email inquiries within 24 hours, Monday through Friday.
-
WhatsApp Text Support: Nushape uniquely provides a WhatsApp text-line channel for shoppers who prefer mobile messaging.
-
Online Contact Form: You can drop a message through the quick form on the Nushape contact page.
-
Nushape Mobile App: The NUSHAPE app on iOS and Android features direct messaging to customer service.
-
Automated Shipping Claims: If your package is lost, stolen, or damaged during transit, you can file instantly through the MonkProtect claim portal for fast-tracked shipping resolutions.












