Frequently Asked Questions

Yes, Nushape was started in Santa Barbara, California in 2015 and is a Delaware Company.

Yes, Nushape is widely considered the pioneer of flexible, wearable red light therapy. While the broader scientific history of red light therapy spans more than a century—evolving from Nobel Prize-winning light research in 1903 to NASA’s famous LED healing experiments in the 1990s—at-home devices were initially restricted to large, flat panels. In 2015, Nushape founder Jessica Charles sought to bring the power of expensive, clinical-grade "LED Lipo" slimming machines directly to everyday consumers. Rather than using a giant machine or a stationary wall panel, she engineered a flexible circuit design wrapped in soft neoprene. Officially hitting the market with the original Nushape LipoWrap in 2016, Nushape became the first brand to develop a soft, wearable belt that applied clinical-strength wavelengths directly against bare skin—establishing the entire "wearable" category of photobiomodulation that many other wellness brands have since replicated.

Reaching Nushape customer service is straightforward and user-friendly, as our company structures its support around digital messaging channels rather than a traditional live call center.
Overall, customers praise our support team as prompt, knowledgeable, and courteous. Here are the ways you can reach us and what to expect:

Here is the link to our Support Page

• Email Support: You can contact their primary help desk directly at hello@nushape.com. We typically respond to email inquiries within 24 hours, Monday through Friday.
  
  
• WhatsApp Text Support: Nushape uniquely provides a WhatsApp text-line channel for shoppers who prefer mobile messaging.
  
  
• Online Contact Form: You can drop a message through the quick form on the Nushape contact page.
  
  
• Nushape Mobile App: The NUSHAPE app on iOS and Android features direct
  messaging to customer service.
  
  
• Automated Shipping Claims: If your package is lost, stolen, or damaged during transit, you can file instantly through the MonkProtect claim portal for fast-tracked shipping resolutions.
  
  

If product is in stock your order will be shipped within 3 days with 2-3 day delivery within the USA. Due to high demand our inventory level is changes often. Backorders are clearly indicated on the website with estimated ship date. Delivery times change also due to circumstances like fires, flooding, etc. Please check our terms and conditions for current shipping information.

All our products ship from our warehouse in Pennsylvania.

The Nushape LipoWrap uses precise 635nm and 660nm wavelengths clinically proven to drain fat cells, shrink targeted areas, and smooth cellulite for body contouring. The Nushape Therapy Wrap is optimized primarily for rapid tissue repair, collagen synthesis, surface skin rejuvenation, and deep joint recovery using deep-penetrating 850nm near-infrared light.

The Nushape LipoMat takes a slimming-first approach to accelerate fat metabolism, targeted body sculpting, and lymphatic drainage alongside full-body wellness. The standard Nushape Therapy Mat focuses heavily on general cellular repair, overall energy production, systemic inflammation relief, and full-body muscle recovery.

The Nushape Body Pod is a full-body immersive pod design featuring triple-chip 635nm, 650nm, and 850nm LED technology. It adds pulsed frequency options (10Hz & 40Hz) for targeted neural, metabolic, and deep tissue outcomes that standard wearable wraps do not offer.

The Nushape Mini Red Light Therapy Device features the exact same high-powered red light technology as our larger wraps, but is scaled down to wrap perfectly around small joints (elbows, wrists, knees, ankles) or to treat the face for targeted anti-aging and spot therapy.

While the Nushape LipoWrap and Nushape LipoMat are specially engineered with 635nm wavelengths to target fat cell drainage and body sculpting, the infrared heat and red light exposure still offer fantastic secondary benefits for surface circulation, skin tone, and minor muscle relaxation. However, if your primary goal is targeting deep joint pain, chronic inflammation, or heavy sports recovery, our standard Nushape Therapy Wrap, Therapy Wrap Pulse or Nushape Therapy Mat is recommended due to its deep-penetrating 850nm near-infrared light spectrum.

The Nushape LED Glove features 160 therapeutic-grade LEDs powered by dual wavelengths: 660nm red light and 850nm near-infrared light. The deep-penetrating 850nm near-infrared light reaches deep into the joints and tissues of the hands and wrists to boost circulation, ease carpal tunnel or arthritis pain, and reduce inflammation. Simultaneously, the 660nm red light targets the surface layers of the skin to stimulate natural collagen production, smoothing fine lines, fading dark spots, and restoring a youthful, firm appearance to your hands in just 20 minutes per session.

Yes! The Nushape Laser Cap is non-invasive and drug-free, making it completely safe to combine with topical serums (such as Minoxidil or growth peptides), scalp oils, or oral hair supplements. For optimal light penetration, ensure your hair and scalp are clean and free of heavy, opaque styling products or dry shampoos prior to starting your session.

Choose a targeted wrap (like the Nushape LipoWrap Laser Cap or Nushape Knee Wrap) if you want focused, portable, or on-the-go treatment for specific trouble spots, joints, or abdominal slimming. If you are looking for comprehensive, full-body metabolic health, systemic inflammation reduction, rapid athletic recovery, or a complete spa-like relaxation experience at home, a full-body system like the Nushape Therapy Mat, Nushape LipoMat, or Nushape Body Pod will deliver maximum coverage and time efficiency. Learn more on our Nushape return policy page for risk-free trial details.

Yes! Because red and near-infrared light therapies are non-invasive and work on different cellular pathways, you can safely use your Nushape LipoWrap or Nushape LipoMat for body sculpting and fat loss in the morning, and use a Nushape Therapy Wrap Pulse or Nushape Therapy Mat later in the day to soothe sore muscles, relieve joint pain, or promote deep relaxation. Just be sure to listen to your body and avoid over-saturating a single targeted area.

The Nushape Knee Wrap delivers targeted 660nm red light and 850nm near-infrared light directly to deep joint tissue to reduce inflammation, boost circulation, and stimulate ATP energy production for faster cellular repair. While engineered specifically for knee joint relief, stiffness, and mobility, its lightweight, flexible design makes it versatile enough to be used on elbows,
ankles, wrists, or anywhere you need targeted, cord-free light therapy.

Absolutely. All Nushape wraps and mats are crafted from soft, flexible, medical-grade neoprene designed to contour comfortably to your body's natural curves. Whether you want to wrap the Nushape LipoWrap around your waist, drape the Nushape Therapy Wrap over your shoulders and lower back, or lay flat on the Nushape Therapy Mat, the flexible LED placement ensures consistent, close-contact light delivery directly to your skin.

Our portable red light therapy devices deliver the same professional-grade 635nm and 660nm wavelengths used in medical spas for body sculpting and fat loss.
The fat cells treated with 635nm waves dispel fats from within the cell to be released through the body's natural processes. The cell will shrink to a fraction of their original size. The cell is not damaged or destroyed as in some other lipo-alternatives, making red light lipo the only truly non-invasive lipo alternative. Using a Nushape LipoWrap or Nushape LipoMat or Body Pod at home offers identical localized results for fat cell drainage, cellulite reduction, and skin tightening at a fraction of the price—with the convenience of unlimited, on-demand sessions without per-visit costs. Check our Nushape shipping terms for delivery timelines.

The Nushape silicone face mask features 264 LEDs emitting four distinct wavelengths: 415nm (blue light for acne-prone skin), 633nm & 660nm (red light for firmness and lines), and 830nm (near-infrared light).

No. The Nushape NIR Sauna Wrap uses zero-EMF Far-Infrared (FIR) thermal technology. Instead of treating the skin surface with light, it heats the body from the inside out to induce a heavy sweat for deep heavy-metal detox, metabolic burn, and relaxation.

The Nushape Face Mask combines 415nm blue light with 633nm/660nm red light and 830nm near-infrared light. While the blue light targets and eliminates acne-causing bacteria on the skin's surface, the red and near-infrared wavelengths penetrate deeper layers to boost collagen production, fade hyperpigmentation, and smooth fine lines simultaneously.

For optimal results, use the Nushape Red Light Therapy Mask 3 to 5 times per week for 10 to 20 minutes per session on clean skin. Consistent use over 4 to 6 weeks helps maximize collagen and elastin production, noticeably smoothing fine lines, improving firm texture, and fading hyperpigmentation. Also, read our Nushape Blog about the most effective way to use a red light mask and the best products to use. The Enlumine Treatment Mist is a specialized prep spray containing green tea extract. Green tea has been clinically shown to accelerate red light therapy results up to 10x faster. It also contains Hyaluronic Acid, Matrixyl 3000TM, and MSM to deeply hydrate and firm the skin.
The Enlumine Ultimate Photon Elixir can be applied to clean skin right before turning on your Nushape Red Light Therapy Mask or Nushape Neck Piece to maximize light absorption and boost your skin's clarity and radiance.

The Nushape Body Brush is used for dry brushing before a Nushape LipoWrap or Nushape NIR Sauna Wrap session. This manual exfoliation triggers lymphatic drainage to speed up the removal of released fat and waste.

Every cell in your body operates on a tiny electrical charge. Nushape's PEMF devices send gentle, biocompatible electromagnetic pulses that work at a cellular level to recharge depleted cell membranes—essentially plugging a low biological battery back in. This triggers deep physical recovery, nervous system regulation, and chronic pain relief. Check out our blog post about how PEMF works.

Transcranial photobiomodulation (brain red light therapy) delivers near-infrared wavelengths (like 810nm) through the skull directly to brain tissue. This increases cerebral blood flow, reduces neuroinflammation, and boosts ATP (cellular energy) production within neurons, helping
improve focus, mental clarity, and memory retention. Check out our Blog Posts about PEMF and Red Light for the brain. There is also information on the NeuroPulse product page.

For your wrap to work correctly and effectively, you must be mindful of the following:

Limit any given use to no longer than 20 minutes at a time and then power off to cool down. For best results the total treatment time we recommend in a given day is no longer than 50 minutes or an hour to avoid "overdose" - while red light therapy is totally safe and non-invasive too much treatment time can result in lethargy or alternatively restlessness.
Use the light treatment panel directly over skin, not over your shirt or clothing. Do not cover the wrap with heavy clothing or under bedding.
Use your wrap with a gentle hand - pulling, stretching or flexing the wrap too aggressively or with too much pressure may cause the wires inside that connect the power to the LED array to break off and need replacement.
Assemble and operate with the battery pack only as instructed.

• 10Hz (Alpha Rhythm): Promotes a state of calm focus, mindfulness, and reduced
  stress or anxiety symptoms.
  
  
• 40Hz (Gamma Rhythm): Associated with peak cognitive processing, memory
  consolidation, and mitochondrial energy production, helping to clear brain fog and
  sharpen mental acuity.
  
  

Yes! Combining PEMF with red light therapy (as in the NeuroPulse PRO) creates a synergistic effect: PEMF helps charge cellular voltage and improve cell membrane function, allowing near-infrared light to penetrate deeper and stimulate cellular energy more effectively.

The Nushape Infrared PEMF Mat combines a standard calibrated PEMF frequency loop
(1-50Hz) with far-infrared thermal heat and multi-layer crystal infusion for grounding and deep relaxation. There are no LED's in this mat. The premium Nushape Cellf Multi-Therapy PEMF Mat is the brand's heavy-hitting benchmark. It utilizes Red Light Therapy and a high-density, 25-coil PEMFarchitecture delivering uniform, head-to-toe magnetic coverage exceeding 850 Gauss overall, eliminating localized dead zones found in cheaper, low-coil systems.

The Nushape Therapy Wrap Pulse is a professional grade wearable. Instead of watering down the technology for a flexible belt, Nushape engineered 10 full-sized PEMF coils directly into the treatment panel. It lets you wrap heavy-duty magnetic therapy around a shoulder, knee, or lower back alongside red light and far-infrared heat. Each of the ten integrated coils in the Nushape Therapy Wrap Pulse fires a clean square-wave pulse tuned exactly to 7.83 Hz—the Earth's electromagnetic heartbeat, known as the Schumann Resonance. Check out our blog about PEMF here.

The Nushape NeuroPulse PRO is a transcranial biohacking headband. It combines red and near-infrared photobiomodulation with adjustable PEMF to actively synchronize brainwaves. It features distinct programs designed to ease mental fatigue, enhance cognitive focus (using 10Hz to 50Hz), and regulate sleep-wake cycles.

No, it does not hurt; PEMF is entirely non-invasive and natural. You should wear comfortable, everyday clothing. While some users feel a gentle warming sensation where they have deep inflammation, or minor tingles, most feel nothing but profound physical relaxation and often fall asleep. Please read about PEMF and what is does in our blog.

Ultrasound cavitation uses sound waves to break down fat cells, and laser lipo uses direct laser heat, both of which can cause temporary discomfort or skin irritation. In contrast, Nushape red light therapy devices use non-invasive LED photobiomodulation and gentle infrared heat to temporarily alter fat cell membrane permeability without destroying tissue or causing pain. This
allows fat cell contents to drain naturally via the lymphatic system while simultaneously boosting collagen and tightening the surrounding skin.

Yes. Cryolipolysis freezes and kills fat cells beneath the skin, which can sometimes lead to localized numbness, bruising, or rare complications like paradoxical adipose hyperplasia (PAH). Nushape red light therapy is completely non-thermal and non-destructive. Rather than killing fat cells, it safely shrinks them to a fraction of their size while keeping the surrounding tissue healthy, making it a zero-downtime, non-invasive alternative for body sculpting. Learn more on our Nushape user safety guide.

While red light panels project light across a room, a large percentage of energy is lost in the air before reaching your body. Targeted wearables like the Nushape LipoWrap, Nushape Knee Wrap, and Nushape LED Glove rest directly against the skin. Direct contact ensures maximum energy density, deeper wavelength penetration into joint and fat tissue, and freedom of movement so you can relax, work, or move around during your 20-minute session. Explore options in the Nushape Wearable Catalog.

Rigid devices are fixed in shape, which creates uneven distance and inconsistent light exposure across contoured areas of the body like the waist, knees, or shoulders. Flexible neoprene devices—such as the Nushape Therapy Wrap and Nushape Knee Wrap—contour tightly toyour body's natural curves. This guarantees consistent, high-power light delivery directly to thetargeted treatment area for faster, more effective results. Contact Nushape Customer Support if you need help choosing the best design for your needs.

Yes! Combining the Nushape NIR Sauna Wrap with your Nushape Red Light Therapy Mask creates a powerful dual treatment. The Far-Infrared (FIR) thermal heat in the Sauna Wrap stimulates deep lymphatic drainage, heavy-metal detox, and calorie burn, while the face mask simultaneously targets collagen synthesis and skin rejuvenation.

Yes! The Enlumine Ageless Cream formula features Regu-age, a bioactive compound
specifically designed to reduce under-eye puffiness and dark circles while remaining gentle on delicate skin.

While strict diet changes are not required, optimal results occur when maintaining high water intake, reducing caloric intake, and staying active to help burn off released fatty acids. Important: Avoid alcohol for 24 hours before and after sessions, as the liver will prioritize processing alcohol over clearing released fat.

For maximum light absorption, red and near-infrared wavelengths should be applied directly to bare, clean skin. Thin, lightweight, non-reflective cotton clothing can be worn if necessary, but heavy fabrics, dark materials, or compression garments will block light penetration and reduce
treatment efficacy.

Red light therapy stimulates cellular energy (ATP) and triggers fat cells to release fatty acids and toxins into the lymphatic system. Drinking plenty of water before and after every session helps flush out these released lipids and cellular waste products, preventing sluggish lymphatic drainage and maximizing body sculpting results.

When people ask, does red light therapy help with weight loss the answer is yes! When combined with a healthy diet and exercise, red light therapy helps individuals turbocharge their weight loss goals. Check out our BLOG on this topic.

No, it does not burn fat. The fat is drained from the fat cell but it doesn't burn. That is why ample hydration and moving the released fatty acids out of your fat cells after a red light therapy session is as important as releasing the fat. Please see our BLOG about this subject.